One common mistake many sales managers make is placing too much emphasis on competition. Many managers try to motivate their sales force by creating contests and competitions within the sales team or ranking them by their performance. While contests can work to add some pep to the sales team in the short term, over time they can decrease morale, especially among those who don’t make it into the top tiers. Moreover, the top performers have no motivation to help their lesser-performing colleagues. The whole setup is a breeding ground for jealousy, resentment and ultimately dissatisfaction.
Another common sales manager mistake is to forget to appreciate your sales team, even during a hard month. Every salesperson, good or bad, has good days and bad days. It’s important to thank each salesperson for their hard work consistently and not just when they are on top of the charts. Sales can be emotionally and mentally draining and is rife with rejection. Maintaining your sales team’s confidence will help carry them through the bad days, and they will know they are appreciated as members of the team, not just as money-makers.
Another common management mistake is constantly stepping in to save the day. If a salesperson is having a hard time closing the sale, the worst thing you can do is to step in between the salesperson and the prospect to facilitate the sale.